Transformation Counselling’s cancellation policy requires that you give at least 24 hours’ notice if you need to cancel or reschedule your appointment, otherwise you will be charged for the session. This is a common practice in counselling, although many counsellors and counselling agencies actually require 48 hours’ notice. 

Therapists and other self-employed professionals do not receive a salary and are only paid per session, so a cancellation without enough time to fill that spot means they lose a significant portion of their income for the day. Consequently, they simply cannot afford to have this happen on a regular basis.

Sometimes, of course, life happens. If a crisis arises in your life, we will waive the fee. Outside of crisis situations, there are many options available to make sure that you’re able to make it to counselling even if something does come up. Having a backup plan for childcare, a backup plan for transportation to a session, and keeping up to date on your weekly schedule are all helpful ways to avoid having to pay for a session you didn’t attend.